Kriib Privacy Policy
Kriib, LLC ("Kriib," "we," "us," or "our") is committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. Kriib operates a technology platform designed to simplify household services by connecting customers with independent cleaning providers in a reliable and efficient way.
This Privacy Policy explains how Kriib, LLC and its affiliates collect, use, disclose, and protect personal information when you access or use the Kriib mobile application, website, and related services (collectively, the "Platform"). By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information Needed to Use the Kriib Platform
We collect certain personal information when you access or use the Kriib Platform. This information is necessary to operate the Platform, facilitate services, and comply with legal and regulatory requirements. Without this information, some features or services may not be available.
1.1.1 Account Information
We collect data when you update or create an account. This includes your first and last name, phone number, and email address.
1.1.2 Identity Information
Where permitted or required by law, we may collect identity verification information to help confirm your identity, prevent fraud, or comply with regulatory obligations. This may include an image of a government-issued identification document, a selfie for identity verification purposes, or other verification information. If you provide a copy of your identification, we may extract relevant information from that document. Where applicable, we may also request documentation demonstrating proof of limited liability insurance.
1.1.3 Payment Information
We collect payment-related information necessary to process transactions on the Platform, such as payment account details or bank account information. Payment information is processed securely through third-party payment processors and is not stored directly on Kriib servers except as required for transactional or compliance purposes.
1.1.4 Location Information
For cleaners, the Kriib Platform may collect location data to enable job discovery, navigation, service coordination, and operational functionality. Location data may be collected while the app is in use, in the background, or when the app is closed, depending on device permissions granted by the user. Users may manage location permissions through their device settings, though limiting location access may affect Platform functionality.
1.1.5 Service Address Information
To book a cleaning or receive services through the Kriib Platform, customers must provide a valid service address. This information is used to coordinate services, assign cleaners, calculate pricing, and facilitate communication related to the requested service. If a service address is not provided, customers will not be able to book a cleaning.
1.2 Information You Choose to Give Us
You may choose to provide additional personal information when using the Kriib Platform. Providing this information is optional, but certain features or services may not function fully without it.
1.2.1 Additional Profile Information
You may choose to provide additional profile details, such as a physical address or profile photo. The information requested may vary depending on the features or services you use.
1.2.2 Additional Location Information
Customers may choose to share their location information with the Kriib Platform to support features such as service coordination, or improved user experience. This information may also be collected when you're not actively using the Kriib app if you enable this through your device settings or permissions.
1.2.3 Information About Others
Such as payment instruments or contact information belonging to another person or information about another resident of your household. By providing us with personal information about others, you certify that you have permission to provide that information to Kriib for the purposes described in this Privacy Policy and you have shared the Kriib Privacy Policy with them.
1.2.4 Other Information
You may choose to provide additional information when you complete forms, update your account, respond to surveys, participate in promotions, communicate with Kriib Support or other users, or otherwise interact with the Platform. This may include information you voluntarily share about your experiences or preferences. This may include health information if you choose to share it with us.
1.3 Information Automatically Collected by Using the Kriib Platform
1.3.1 Usage Information
Details such as bookings made, services added, access dates and times, and other interactions within the platform. We may collect this information even if you haven't created a Kriib account or logged in.
1.3.2 Device Information
Details about your device, such as IP address, hardware and software specifications, unique device identifiers, app version information, device event information, and crash data. This information may also be collected if you haven't created a Kriib account or logged in.
1.3.3 Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your interactions with the Platform.
1.3.4 Transaction Information
When payments are made through the Platform, we automatically collect transaction-related information such as transaction identifiers, payment method type, transaction date and time, payment amount, billing postal code, and other details generated in connection with processing payments. This information is processed by third-party payment providers, including Stripe, as required for payment processing, recordkeeping, and compliance.
1.4 Information We Collect From Third Parties
We may receive personal information about you from third-party sources, as permitted by applicable law and consistent with this Privacy Policy.
1.4.1 Third-Party Applications
If you choose to log in to the Kriib Platform using a third-party service, such as Sign in with Apple, you authorize that service to share certain registration information with us, which may include your first and last name and email address, depending on the information you choose to provide and the permissions you grant.
1.4.2 Background Checks and Verification Services
To the extent permitted by applicable laws, we may obtain background information about cleaners or other users. This may include reports of criminal records or other background checks. For example, we may use your full name and date of birth to perform these checks. Where required by law, background checks will be conducted only with your consent.
1.4.3 Referrals and Invitations
If you are invited to the Kriib Platform, the person referring you may submit personal information about you, such as your name and email address.
1.4.4 Insurance-Related Claims
If you make a claim under an insurance policy related to cleaning services, we may receive information regarding your claim to provide customer support and improve our services.
1.4.5 Complaints and Feedback
If a customer, cleaner, or other third party submits a complaint, report, or feedback about you or your use of the Platform, we may receive information related to that submission in order to assess the issue, enforce our policies, and maintain Platform safety and quality.
1.4.6 Other Sources
To the extent permitted by applicable laws, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and enhance safety. This may include:
- Information from background check, identity verification, or fraud prevention providers.
- Information from other users, members of the public, or governmental and regulatory authorities.
- Information from business partners or other third parties regarding activities related to the Kriib Platform.
In limited circumstances, and where permitted by law, this information may include health-related data, such as information related to contagious diseases, when necessary to help protect the safety of Platform users.
2. How We Use Information We Collect
2.1 Provide, Improve, and Develop the Kriib Platform
We may process personal information to:
- Enable you to access the Kriib Platform and make or receive payments.
- Facilitate communication between customers and cleaners.
- Process your requests, including bookings and service customizations.
- Perform analytics, debug issues, and conduct research.
- Develop and improve our products and services.
- Provide customer service training to our support teams.
- Send messages, updates, security alerts, and account notifications.
- Process and handle insurance claims or similar claims related to services.
- Personalize and customize your experience based on interactions with the Kriib Platform, booking history, profile information, and preferences.
- Determine general location or service eligibility based on information you provide or your interactions with the Platform, where necessary to deliver services.
2.2 Safeguard the Kriib Platform and Community
We use personal information to help protect the safety, security, and integrity of the Kriib Platform and its users, including to:
- Detect, prevent, and address fraud, misuse, abuse, security incidents, and other harmful activity
- Verify or authenticate information you provide, including identity verification where appropriate or required
- Conduct safety, trust, or eligibility checks, including background or verification checks for cleaners, where permitted by law
- Protect the health, safety, and well-being of users, cleaners, and the public
- Investigate, resolve, and respond to complaints, disputes, or reported issues, including by sharing relevant information with involved parties when necessary
- Enforce our Terms of Use, policies, and agreements with third parties
- Determine eligibility for certain features or services, such as specific booking types or access to Platform functionality
- Respond to legal requests, comply with legal obligations, and protect our rights, property, and interests
In some cases, we may use automated systems to review account information and Platform activity to identify potential safety, fraud, or security risks. These processes may result in actions such as restricting, suspending, or terminating access to the Platform where risks are identified. Users may contact us using the information provided in the Contact Information section to request review or raise concerns regarding such actions.
2.3 Provide, Personalize, Measure, and Improve Our Advertising and Marketing
We may process personal information to:
- Send promotional and marketing messages, updates, and other information.
- Personalize, measure, and improve our advertising on third-party platforms.
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities sponsored by Kriib or its partners.
- Analyze preferences and characteristics to send tailored marketing messages and advertising relevant to your interests.
- Invite you to events and opportunities related to the Kriib Platform.
2.4 Analyze and Share Communications
We may review, scan, or analyze communications on the Kriib Platform to:
- Detect and prevent fraud, abuse, and security risks.
- Conduct regulatory compliance checks, risk assessments, and investigations.
- Enhance product development, research, and analytics.
- Enforce our Terms of Service and address content violations.
- Improve customer support and expand our service offerings.
We use automated tools where possible, but in some cases, manual review of communications may occur, such as during fraud investigations or customer support requests.
2.5 Provide Payment Services
We use personal information to enable or authorize third parties to provide Payment Services, including:
- Detecting and preventing fraud, money laundering, and security incidents.
- Conducting risk assessments and ensuring compliance with legal obligations, such as anti-money laundering regulations.
- Improving and maintaining secure Payment Services.
3. Sharing and Disclosure
3.1 Sharing with Your Consent or at Your Direction
We share your information when you provide consent or direct us to do so. For example, this may include authorizing a third-party application or service to access your Kriib account, processing an insurance claim, or participating in promotional activities with Kriib partners or third parties.
3.2 Who We Share With
3.2.1 Customers and Cleaners
To facilitate bookings and service delivery, we share limited and necessary information between customers and cleaners, such as contact details, service addresses, booking details, and job-related instructions. Information may be shared with individuals or service providers located in different jurisdictions, which may have varying data protection standards.
3.2.2 Property Management Companies
If cleaning services are performed at properties managed by homeowners' associations, building management companies, or similar entities, we may share relevant booking or service-related information as necessary to support access, billing, security, or compliance requirements.
3.2.3 Service Providers
We share personal information with affiliated and unaffiliated service providers who help us operate our business. These providers may assist with:
- Identity verification and background checks.
- Fraud prevention, security investigations, and risk assessments.
- Product development, debugging, and maintenance.
- Advertising, customer service, and payment processing.
- Insurance claim processing and flexible payment plan facilitation.
These providers are contractually obligated to protect your personal information and may only use it for the specific purposes outlined in this policy or as required by law.
3.2.4 Legal and Regulatory Authorities
We may share your information to comply with legal obligations, respond to legal requests, protect our rights, and ensure the safety of our users.
Note on Automated Processes: In certain cases, automated systems may analyze your account activity to identify risks, which may lead to restricted access to the platform. For concerns related to automated decisions, please contact us through the details provided in the Contact Information section.
3.3 Why We May Share Your Information
We may share your information in order to:
3.3.1 Facilitate Services and Platform Interactions
We may share information as necessary to facilitate services booked through the Kriib Platform and related interactions. This may include sharing relevant profile details, service information, and communications between customers and cleaners to enable bookings, service delivery, scheduling, access coordination, and customer support. Information shared is limited to what is reasonably necessary for these purposes.
3.3.2 Comply With Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights
(i) Disclosure
We may disclose personal information or communications to courts, law enforcement, regulators, tax authorities, or other governmental or authorized third parties if and to the extent we reasonably believe such disclosure is required or permitted by law, or is reasonably necessary to:
- Comply with legal obligations or valid legal processes, such as subpoenas, court orders, or regulatory requests
- Respond to claims, investigations, or inquiries involving alleged or suspected illegal activity
- Enforce and administer our Terms of Use, policies, and agreements
- Investigate, prevent, or address fraud, security incidents, or violations of applicable law
- Protect the rights, property, safety, and security of Kriib, our users, our partners, or the public
- Respond to emergency situations involving risk of death, serious physical harm, or significant property damage
(ii) Disclosure to Tax and Regulatory Authorities
Where legally required or permitted, we may disclose relevant information to tax authorities or other governmental agencies for purposes of tax reporting, compliance, licensing, registration, or similar regulatory requirements applicable to services booked through the Platform.
(iii) Notification
Where appropriate and legally permitted, we may notify users of legal requests for their information. We may delay or withhold such notice if notification is prohibited by law, court order, or legal process, or if we believe providing notice could create a risk of harm, fraud, obstruction of justice, or compromise an investigation.
3.3.3 Effectuate Business Transfers
If Kriib is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar business transaction, we may transfer or share personal information as part of that transaction or in connection with due diligence. If your personal information becomes subject to a different privacy policy as a result of such a transaction, we will notify you as required by applicable law.
4. Third-Party Partners and Integrations
4.1 Authentication Services
Kriib supports authentication through Sign in with Apple. If you choose to log in using Sign in with Apple, Apple may share limited registration information with us, such as your name and email address, depending on the information you choose to provide and your Apple account settings. Apple's use of your information is governed by Apple's privacy policies.
4.2 Payment Processing Services
Payments on the Kriib Platform are processed by third-party payment providers, including Stripe. When you make or receive payments through the Platform, certain personal and transaction-related information is shared with Stripe to facilitate payment processing, fraud prevention, and compliance with financial regulations. Stripe processes this information in accordance with its own privacy policy and terms.
Kriib does not control Stripe's data practices and is not responsible for how Stripe independently uses or protects your information.
4.3 Property Data Services
To support service pricing, planning, and Platform functionality, Kriib may obtain property-related information, such as estimated square footage, from third-party data providers, including RentCast. This information is used to help calculate service scope and pricing and may be associated with a service address provided by the user.
4.4 Third-Party Terms and Privacy Practices
Third-party services used by Kriib operate independently and are governed by their own terms and privacy policies. Kriib does not control and is not responsible for the privacy practices of these third parties.
5. SMS Communications
If you provide your phone number to Kriib, we may send you transactional SMS messages related to your account and services, including booking confirmations, service updates, cleaner arrival notifications, job completion alerts, and account verification messages. Message frequency varies based on account activity. Message and data rates may apply. Users may opt out at any time by replying STOP and may request assistance by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6. Your Rights and Choices
You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.
7. Retention
7.1 Retention Periods
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide the Kriib Platform and related services, and as otherwise permitted or required by applicable law.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you, such as while your account remains active or you continue to use the Platform, and any additional period during which we have a legitimate business need to retain information, including to operate, protect, or improve our services
- Whether we are subject to legal, tax, accounting, reporting, or regulatory obligations that require us to retain certain information for a specified period of time, such as payment, transaction, or anti-money laundering recordkeeping requirements
- Whether retention is necessary or advisable to protect the rights, safety, and security of Kriib, our users, or others, including to address disputes, enforce our agreements, comply with statutes of limitations, or respond to legal or regulatory inquiries
7.2 Information Shared With Other Users
Information shared between customers and cleaners for the purpose of providing services, such as communications or booking details, may be retained in accordance with this Privacy Policy even after a service is completed or an account is closed, where necessary for customer support, dispute resolution, compliance, or recordkeeping purposes.
Kriib does not operate public profiles, forums, or public review features intended for general public visibility.
7.3 Residual Copies
Even after deletion or account closure, residual copies of personal information may remain in backup, archival, or disaster recovery systems for a limited period of time. These copies are retained solely for backup and security purposes and are not used for active processing except as required by law.
8. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures are intended to support the security and integrity of the Kriib Platform.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in accordance with applicable law. When we make changes, we will post the revised Privacy Policy on the Kriib Platform and update the "Last Updated" date at the top of this page.
If we make material changes, we will provide notice through reasonable means, which may include email or in-app notifications, prior to the changes becoming effective, as required by law. If you do not agree with the updated Privacy Policy, you may stop using the Kriib Platform and close your account. Your continued access to or use of the Platform after the effective date of the updated Privacy Policy constitutes acceptance of the revised terms.
10. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or Kriib's handling of personal information, you may contact us using the information below:
Kriib, LLC
Attn: Privacy
Email: [email protected]
Website: https://www.kriib.com
If your inquiry relates to payments or payment processing, you may also review the applicable payment provider's privacy policies or contact the provider directly, as described in our Terms of Use.